FAQ & Troubleshooting¶
Answers to the questions CloviScan customers ask most. Open a question to see the answer.
How do I get started?
Create an account on the CloviScan home page, then follow the Getting Started guide. Most customers are up and running in under five minutes.
Is there a free plan?
No, there is no free plan — but every plan comes with a 7-day free trial. During the trial you get full access to that plan's limits and features. Cancel any time before day 7 at no charge. You can also run one email-gated instant sample scan on the CloviScan home page without an account — that is a free preview, not a plan.
What happens when my trial ends?
When your 7-day free trial ends, your subscription automatically converts to the plan you selected and billing begins. Your plan's monthly limits then enforce normally. If you cancel before day 7 you are never charged.
What are the per-plan limits?
CloviScan has four paid plans — Lite, Starter, Pro, and Agency — each with a 7-day free trial (full access during the trial). The monthly limits ladder up as follows:
| Limit | Lite $19 | Starter $39 | Pro $99 | Agency $299 |
|---|---|---|---|---|
| Deep scans / month | 1 | 3 | Unlimited | Unlimited |
| Instant scans / month | 10 | 10 | Unlimited | Unlimited |
| Monitored domains | 3 | 10 | Unlimited | Unlimited (client pool) |
| Scan depth (pages / crawl) | 25 | 50 | 150 | 300 |
| Connected-scan domains | 1 | 3 | 25 | Unlimited |
| Team seats | 1 | 3 | 10 | 25 |
| API access | — | — | Yes (60 req/min) | Yes (120 req/min) |
| Report retention | 30 days | 90 days | 365 days | 365 days |
Need more? Enterprise is custom — contact [email protected].
Does CloviScan have an API?
Yes. See the API Reference for authentication, endpoints, code examples, and error handling.
How is my data handled?
Your data is private to your account. See the Data Handling and Privacy Policy pages for full detail.
How do I get help?
Reach out to [email protected] and our team will help you out.
Still stuck?¶
If something is not working as expected, contact [email protected] with a short description of what you were doing and what you saw.